Refund policy

At Held Over, we want you to be completely in love with your wardrobe choices. We understand that shopping for clothing online can sometimes mean an item doesn't fit or look quite the way you expected. That is why we offer a straightforward, stress-free return process.

1. 30-Day Return Window

We operate a strict 30-day return policy. This means you have exactly 30 days from the day your package was delivered to your address to request a return. If 30 days have passed since your delivery date, we unfortunately cannot accept a return.

2. Eligibility Criteria for Clothing Returns

To ensure your return is accepted, your items must be sent back in their original condition. All returned garments must meet the following rules:

  • The clothing must be completely unworn, unwashed, unaltered, and in the exact condition you received it.
  • All original apparel tags and labels must still be firmly attached to the garment.
  • The item must be entirely free from makeup stains, perfume scents, deodorant marks, cigarette smoke, or pet hair.
  • You must provide the original order number or proof of purchase.

3. How to Initiate a Return

Starting a return with us is simple:

  1. Send an email to our support team at support@heldover.shop stating your Order Number and the item(s) you wish to return.
  2. If your request complies with our policy, we will reply with detailed instructions and the correct return shipping address.
  3. Please note: Packages mailed back to our San Francisco headquarters without prior email authorization will not be accepted.

4. Return Shipping Costs

Damaged, Defective, or Wrong Items: If a return is necessary due to our mistake (e.g., you received a damaged item, a defective print, or the wrong size/color), Held Over will cover 100% of the return shipping costs. Please contact us immediately at +1 415-864-0818 so we can correct it for you.

Customer Remorse (Changed Mind, Incorrect Fit): If you are returning an item because it doesn't fit your style or your body quite right, the customer is responsible for covering the actual cost of return shipping.

5. Restocking Fees

We believe in full transparency. We do not charge any restocking fees for returned items.

Contact Us

For any questions regarding your return status or to inquire about an ongoing return process, feel free to reach out to our San Francisco store team:

Trade Name: Held Over

Support Email: support@heldover.shop

Support Phone: +1 415-864-0818

Physical Address: 1543 Haight St, San Francisco, CA 94117, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)