FAQ's

Here is a professional, 100% unique, and GMC-compliant FAQ (Frequently Asked Questions) page for Held Over, structured to provide clear answers for your clothing store customers.

Frequently Asked Questions (FAQ)

Welcome to the Held Over FAQ page. To help make your shopping experience as smooth as possible, we have gathered answers to our most frequently asked questions regarding our apparel collections, shipping policies, and returns.

1. Shipping & Delivery

  • Where do you ship? We ship exclusively to addresses within the United States. We do not support international shipping at this time.
  • How much do you charge for shipping? Shipping is 100% Free on all orders storewide. There are no minimum order thresholds or unexpected fees at checkout.

  • What are your handling and delivery timelines?

    • Order Handling Time: 1 – 3 business days (Monday – Friday). This is when we verify your order, inspect your items, and safely package them.
    • Transit Time: 5 – 9 business days (Monday – Friday). This is the time your order spends in transit with the shipping carrier.
    • Total Estimated Delivery Time: 6 – 12 business days.

  • What is your daily order cut-off time? Our order cut-off time is 05:00 PM (PST), Monday through Friday. Orders placed after this time will begin processing on the following business day.

2. Payments & Transaction Security

  • Which payment methods do you accept? We accept a wide array of secure payment options:

  1. Major Credit Cards: Visa, Mastercard, American Express, and Discover.
  2. International & Specialized Cards: JCB and Diners Club.
  3. Debit Options: Maestro and Visa Electron.

  • Is my payment information safe on your store? Yes, absolutely. Our store is powered by Shopify and utilizes an SSL-encrypted checkout system. Your complete payment card details are encrypted during transmission and are never stored on our servers.

3. Returns & Refunds

  • What is your return policy? We offer a 30-day return policy. You have 30 days from the date your package was delivered to request a return for your clothing items.
  • How do I initiate a return? To start a return, please send an email to support@heldover.shop with your order number. To be eligible, garments must be unworn, unwashed, unaltered, and have all original tags firmly attached.
  • When will I receive my refund? Once your return is received and inspected at our San Francisco location, we will process your refund back to your original payment method within 10 business days.

4. Order Assistance

Can I track my shipment? Yes. As soon as your package is dispatched, we will send you an automated shipping confirmation email containing a tracking number so you can follow its journey.

What should I do if my order arrives damaged or incorrect? Please inspect your garments upon arrival. If an item is damaged or you received the wrong product, contact us immediately at +1 415-864-0818 so we can resolve the issue right away.

Still Need Assistance?

Our dedicated customer support team in San Francisco, CA, is always happy to help you find the right fit or answer checkout questions.

Trade Name: Held Over

Email: support@heldover.shop

Phone: +1 415-864-0818

Physical Address: 1543 Haight St, San Francisco, CA 94117, United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)