Refund Policy

At Held Over, we want to ensure a transparent and reliable shopping experience. This policy outlines the conditions, timelines, and processes for receiving a refund for clothing items purchased within the United States.

Please note: This policy strictly covers financial refunds. For details on item eligibility, timelines, and instructions on how to send garments back, please review our separate Return Policy.

1. Refund Processing Window

Once your return package arrives at our San Francisco facility and passes our quality inspection, we will immediately initiate the refund process.

  • We will send you an automated email notifying you that we have received your returned package.
  • A final confirmation email will be sent to notify you whether your refund has been officially approved or rejected based on the condition of the garment.

2. Payment Method for Refunds

  • Original Payment Method Only: All approved refunds are automatically credited back to the exact payment method you used to make the initial purchase (Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, or Visa Electron).
  • For security reasons, we cannot issue refunds to a different card, bank account, or via cash/check.

3. Refund Posting Timeline

  • Once approved, the refund is processed immediately on our end.
  • Please allow up to 10 business days for the funds to officially reflect in your account balance. This timeline depends entirely on your financial institution or credit card issuer's internal processing speeds.

4. Late or Missing Refunds

If you have received an approval confirmation email from us but have not yet seen the credit in your account after 10 business days, please follow these steps:

  1. Check your bank account or credit card statement once more to ensure it hasn't pending.
  2. Contact your credit card company or bank. It often takes some processing time before a refund is officially posted to your public statement.
  3. If you have done all of this and you still have not received your refund, please reach out to us at support@heldover.shop.

5. Cancellations

If you change your mind right after ordering, you may request a full refund before the order is processed. Please email us within 12 hours of placement. Once an order enters the handling phase (within our 1–3 business day window) or has been shipped, a refund cannot be issued until the package is successfully returned to our headquarters.

Contact Us

For any questions regarding an ongoing refund or billing discrepancy, please contact our San Francisco customer care team:

  • Trade Name: ld Over
  • Support Email: support@heldover.shop
  • Support Phone: +1 415-864-0818
  • Physical Address: 1543 Haight St, San Francisco, CA 94117, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)