Payment Policy

At HELD OVER, we strive to provide a secure, transparent, and seamless checkout experience for our fashion community. This policy outlines our accepted payment methods, financial security measures, and billing conditions for all orders placed within the United States.

1. Accepted Payment Methods

To offer you convenience and flexibility, we accept a wide variety of trusted payment options at checkout. You can securely complete your apparel purchase using the following cards:

  • Major Credit Cards: Visa, Mastercard, American Express, and Discover.
  • International & Specialized Cards: JCB and Diners Club.
  • Debit Options: Maestro and Visa Electron.

Please note: We do not accept Cash on Delivery (COD), personal checks, money orders, or direct bank wire transfers.

2. Industry-Standard Security & Compliance

Your financial data privacy is our absolute priority. HELD OVER is hosted on the Shopify e-commerce platform, which is fully certified Level 1 PCI DSS compliant (Payment Card Industry Data Security Standard).

  • Data Encryption: All transactions are processed through an standard secure gateway utilizing secure socket layer technology (SSL encryption). This ensures your private billing data is scrambled and kept safe from external parties.
  • Privacy Assurance: We do not view, collect, or store your full payment card numbers on our servers. Your data is handled entirely by our securely encrypted payment processors.

3. Currency and Billing Terms

  • Currency: All prices, transaction totals, and receipts listed on our store are strictly processed in USD (United States Dollars - $).
  • Verification: To ensure a smooth checkout experience and prevent fraud, please make sure your billing address exactly matches the address registered with your bank or card issuer.
  • Order Confirmation: Once your payment is successfully authorized, our system will automatically send a detailed order receipt to the email address you provided at checkout.

4. Order Processing Deadlines

  • Daily Order Cut-off Time: 05:00 PM (PST) — Monday through Friday.
  • Order Handling Time: Payments are verified and clothing items are prepared for dispatch within 1–3 business days.
  • Transit Time: Once picked up by our carrier, standard delivery takes 5–9 business days.

Contact Us

If you experience any difficulties while completing your payment, or if you have questions regarding a specific charge on your account, please reach out to our San Francisco support team:

  • Trade Name: HELD OVER
  • Support Email: support@heldover.shop
  • Support Phone: +1 415-864-0818
  • Physical Address: 1543 Haight St, San Francisco, CA 94117, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)